Shipping Policy
At Kottanz, we aim to process and dispatch all orders as quickly as possible. Since many of our products are handcrafted and custom-prepared, delivery timelines may vary.
Domestic Shipping (Within India)
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Standard Delivery: 7–9 working days
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Express / Urgent Delivery: Available on request (additional charges apply)
International Shipping
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Standard Delivery: 12–19 working days
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Priority / Fast Delivery: Available on request (additional charges apply)
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Any customs duties or import taxes charged by the destination country are the responsibility of the customer.
Shipping Charges
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Shipping charges are calculated at checkout based on delivery location.
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Express / priority delivery charges will be confirmed by our team.
Shipping Rules
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Please ensure that the shipping address and contact number provided at checkout are accurate.
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In case the delivery fails due to wrong address, unreachable phone, or customer unavailability, a re-delivery fee may apply.
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Delivery time may extend slightly during festive seasons, weather disruptions, or logistics delays beyond our control.
Damaged Package at Delivery
If your package appears tampered or damaged, please follow one of the steps below:
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Do not accept the package from the delivery partner, or
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Record a clear unboxing video and photos, and contact us within 24 hours of delivery.
Support
For faster delivery requests or shipping-related support, contact us:
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Email: info@kottanz.com
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Phone / WhatsApp: +91 77602 10084