Frequently Asked Questions
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All you need to know about our payments, shipping & handling policy.
What are the Shipping Charges?
Shipping for our product is charged on volumetric weight. Minimum charge of inr100/- is applicable as forwarding charges
Do you offer international shipping?
We offer international shipping to UK,US and Canada,Singapore,Malaysia by speed post only. If customer wishes to appoint their own agent we can hand it over to their agent.
After I place my order, when does my purchase get shipped?
All your orders at Kottanz are made to order. We need 48-72 hours to process the order and shipping in India takes about 3-7 business days from the date of shipping.
How long before I receive my purchase?
We will keep you updated once the shipment is done by messaging/mailing the tracking details.
Can I return or exchange my purchase?
We have No Exchange, No cancellation, No return Policy. Hence please be very sure before you purchase at Kottanz.
Also if any product is found missing or damage please Email us with images within 24 hrs of receipt. We will try to do the needful immediately.
How can I check where is my shipment?
As soon as the package is dispatched, we will email/message you the tracking details. For further clarification mail us at email@example.com
What mode of payment do you accept?
We supports all the major debit and credit cards, 50+ netbanking options, UPI, and popular wallets including Mobikwik, PayUmoney, FreeCharge, Airtel Money, Ola Money and PayZapp.
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Visit our experience studio for a unique experience.
Our expert team will assist you with color, size,
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gifts and hampers.
Say Hello To Us!
Our Expert team are here to attend your emails and queries 24/7. Want to order a product or perhaps you just have a query. We are here for you!
50, 2nd Floor, FCI Main Road, Doorvani Nagar, Bengaluru, Karnataka- 560016
(+91) 77602 10084
(+91) 98866 20544